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Event Details

    November SHRM Program

    Date: November 20, 2014, 12:30pm – 4:00pm
    Siouxland SHRM
    Assissi/Canticle Rooms in the Stark Student Center at Briar Cliff University, 3303 Rebecca Street, Sioux City, IA

    There is parking on the South drive and attendees can come in the south door with the blue and yellow flags, right into the St. Francis Center.
    Free to members; $20 for non-members
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    Working With You is Killing Me:  Difficult People and Difficult Conversations

    Lunch served between 12:30 and 1:00 p.m., chapter business conducted during the meal, and program presented between 1:00 and 4:00 p.m.

    Topic: Working With You is Killing Me:  Difficult People and Difficult Conversations

    He is so incompetent it makes me crazy!

    When she does that it just gets on my nerves.

    He continually wastes my time by arriving late and missing deadlines.

    She invades my space and uses my stuff.

    He makes so much noise I can't concentrate!

    She talks so much and tells me things I really don't want to know.

    Sound familiar?

    In this session, you will learn about workplace "hooks" - how difficult people and situations sometimes trap us.  We'll discuss the two key areas you need to "unhook", including some very specific how-to's.  The tips and techniques you will learn about are proven methods for managing any workplace condition that frequently causes you to go through the roof!

    This program will help you learn how to:

    • "Unhook" mentally and verbally from people who are killing you.
    • Ensure you are having the right conversation and keeping the result you desire in mind.
    • Separate facts from stories.
    • Set the tone for a conversation, keeping in mind intent is just as important as content.
    • Approach difficult people verbally, using the FOSA model.

    Presented by:

    Kathy Peterson

    At the age of five, Kathy was an aspiring speaker. She started speaking to anyone who would listen (mostly dolls and stuffed animals) from behind a piano bench "podium" and to the neighborhood kids atop the basement landing. The years of practicing paid off! Today, Kathy is one of the most sought after speakers in the Midwest because of her unparalleled ability to connect with people, engage audiences, and transform organizations.

    Always of an entrepreneurial spirit, Kathy, determined to put herself through college, started her first successful business at the age of nineteen. After college, she gave up her business and accepted a position to work in global human resources as a management development specialist for a Fortune 500 technology company. Although Kathy loved her job, she felt the pull to be an entrepreneur again. Kathy realized there was a need, so she began contemplating and considering different names for her soon-to-be speaking and training business. She was adamant that she didn't want to include her own name in the title of her new venture - because this business was not going to be about her - it's about the PEOPLE who truly make things WORK (that's YOU). PeopleWorks was born in 1998.

    Since starting PeopleWorks, Kathy has had the opportunity to work with thousands of amazing people throughout the United States. She enjoys getting to know her clients (she is fortunate to count many of them as friends) and each of their unique needs and challenges. Kathy ensures that each and every speaking engagement and training session is full of cutting-edge, proven, actionable strategies to help her clients.  Her clients see results-reporting an increase in employee performance, service, retention, and customer satisfaction. Her training programs and keynotes are not only full of great information, but always presented in a fun, interactive, and engaging way.

    Kathy has the proven ability to win over even the "tough" audiences. Recently a human resource manager was stunned when her difficult crowd loved (and couldn't stop talking about) their recent training. One of the participants told her, "You know I typically dread training, but this training was different. This is hands down the best training I've ever attended-and I've attended a lot of training"  That's a pretty typical response for Kathy's training. When she speaks at conferences, she is often invited back because her keynotes and break-outs are so popular with attendees. Kathy has been speaking at one state healthcare conference for six years in a row. (See the clients page for more from Kathy's raving fans.) Kathy's calendar is typically booked with over 125 engagements a year.

    Kathy enjoys being involved in several professional organizations, including the National Speakers Association and the American Society for Training and Development.  She is an avid Iowa State Cyclone fan, having earned her Bachelor's degree in Communication Studies there (Go Cyclones!) and holds a Masters Degree in Adult Learning, Performance, and Development from Drake University.  In 2001, Kathy earned her certification as a Senior Professional in Human Resources (SPHR).

    In addition to being a successful business owner, Kathy is a wife to her very best friend and a mom to four incredible children - ages 5 to 13. Kathy and her husband are proud to be the fifth generation to live and work on the Peterson family farm outside of Storm Lake, Iowa.

    HRCI Credit: 3.0 HRCI Continuing Education Units – Applied For

    RSVP: Please RSVP by 5:00 p.m. Monday, November 17, 2014 to

    We hope to see you there!